Billing Information
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How can I pay for Membership?
Just click Upgrade NOW to go to
the payment page. This will show you which packages we have, and any special offers we may have.
We provide a secure payment process and accept all types of credit and debit cards. You can also use alternative
methods of payment - by calling our hotline 0845 869 7509, or paying using your mobile phone, paypal or cheque/postal order.
If you want to pay by CHEQUE or POSTAL ORDER you can do it easily with YouCanGetMe.
Simply select the membership plan you want and post us the payment.
Upon receipt your membership will be activated which is usually
within 4-7 working days of sending.
Please ensure that you send us the following information along with the payment:
1. Your screenname;
2. Your registered email address;
3. This code: Here_is_the_code;
4. YouCanGetMe;
5. Your selected membership plan and additional features (if any).
Please make cheques/postal orders payable to Cupid plc and send your payments to:
Cupid plc (YCGM)
23 Manor Place
Edinburgh
Midlothian
EH3 7DX
UK
Cheques should be made payable to: Cupid plc.
Types of payments we do Not accept:
- Postal money orders (which state payable to the US or republic of Ireland only)
- Money Grams
- Western Union cheques
While paying by mobile phone, no money will be taken from your account until you receive sms messages from us and reply to the first one with "CONF". That's why there is a delay in upgrading your membership which may take up to 3-4 hours. Payments made by mobile phone are not taken all at once, you can only pay £30 per day. Please don't try to pay again until the whole sum is taken, which may not be until the following day.
More details can be found on the payment page. Paying by mobile or postal order also means that the payment on your credit card statement is discrete.
What are the prices and subscription plans you offer?
We offer the following payment plans:
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Soul -mate Guarantee
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£94.99
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Year Pass
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£84.99
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6 Month Pass
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£59.99
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90 Day Pass
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£39.99
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30 Day Pass
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£19.99
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3 Day Pass
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£9.99
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Why was my credit card denied?
There are many reasons why a payment may come back denied
by your card issuer. Most common are:
- Insufficient funds available.
- Invalid card details.
- Your card has expired.
- Your billing address does not match the card statement.
- cvv/cvv2 number incorrect or incomplete.
If you have any questions or would like to discuss this matter further, please contact our billing department directly using contact us, email support@cupid.com or call us at 44 (0) 845 838 2602
What happens after I pay?
Once you have paid, your account is immediately activated, and your period of subscription starts. (for cheque or postal order payments this is usually on the next working day). If paying by NetBanx, you will receive an email notifying you of your payment. This acts as your payment receipt and the Reference on it should be used if you need to contact us for any reason. Full access to the site is confirmation from us that we have actioned your payment.
How do I renew my Membership?
We operate an auto renewal policy.This means that once your initial membership period has expired, for your convenience, your membership will automatically be renewed at the same rate that you signed up for. That means even if our prices rise, your renewal costs are fixed at your signup price. Renewal will occur only when your current payment period expires and not before. If you do not want to continue to use the site you can cancel the automatic billing any time before the collection date. We use Netbanx to provide a secure payment process and accept all credit and debit cards except Visa Electron. We do not hold any card details on our servers, which ensures maximum safety of your details.
You can also pay by cheque, postal order or by your mobile phone. Further information is available on the payment screen.
How do I cancel my Membership?
If you want to cancel your membership before your billing has expired, you will need to cancel any repeat billing first. You will have full access to the site until the payment expires. You can then remove your account.
To cancel your Repeat Billing:
Under our terms and conditions we do not refund membership fees.
Where can I view my "Billing History" and how long my Membership has to run?
To view your current status:
- Click on the "my account" link in menu.
- Click on the "Billing History" link in Account Upgrade block. There you can view your current status and your membership expiry date.
When will my mobile phone payment go through and when will my Membership be upgraded?
No money will be taken from your account until you receive sms messages from us and reply to the first one with "CONF". That's why there is a delay in upgrading your membership which may take up to 3-4 hours. Payments made by mobile phone are not taken all at once, you can only pay GBP 30 per day. Please don't try to pay again until the whole sum is taken, which may not be until the following day.
I have a question about my Membership.
Please contact our Customer Service using contact us, email support@cupid.com, or call us at 44 (0) 845 838 2602
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